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Case Study – eGaff Pty Ltd
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The client needed IT professionals to manage install and helpdesk service of Proprietary software for their client computers. The client selected Navedas to provide installations, high quality technical education, help desk support, and training services to help the client learn how to fully utilize their new software programs.
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Client Profile
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Founded in 2001, the client is a leader in producing software tools for its retail clients industry. The retail company employs more than 1,200 people across Australia. The client applies the advanced tools from eGaff and applies to all terminals to make the sales & procurement process easier in stores. The client’s products and services both are often rated the best, this is done by collaborating with suppliers, logistic companies, and by making use of the most up-to date technological tools along with providing exceptional service to the client’s customers. The client has major suppliers and logistic facilities in nine countries. The project ran at the company’s Sydney office.
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Business Challenge
The client had obtained new software to facilitate their developments. The client needed on-site assistance with the implementation of new software. Sales people at client’s locations also needed to be educated on the proper procedures for using the new software. Along with the necessary education, the creation of a help desk for the software was also needed.
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The help desk would serve as a resource for the client employees for troubleshooting problems with the new software. Navedas provided the education about the proper usage of the new selection of software to group members. Navedas also provided the training of candidates selected by the client for both the installation of new software and the creation of a help desk to provide service to the users of the new software.
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Project Objectives
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The objectives, as defined by Navedas, eGaff and the client, were:
Navedas to install the new hardware and the supporting applications in all 1200 computers.
Navedas to train 3 contract employees on the installation and service of the client’s proprietary software system.
Navedas to provide education for the client on use of the new software.
Navedas to assist with creating a help desk to assist the client’s employees for technical issues regarding the new software system.
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Navedas Solution
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In January 2005, Navedas deployed an IT consultant to go on site at the client’s corporate offices in Sydney. Work began immediately training the group of selected candidates on implementing the new software solution and maintenance of the software. Once all computers within the client were equipped with the new software, the education of group members on the standard practices of operating the new software began. As the group became familiar with the software, Finati’s IT specialist also facilitated the creation of the help desk that would be available during standard hours of operation to assist the client employees with any technical issues they were facing with the new software. The help desk would be comprised of the selected individuals that worked on the installation of the new software for this project.
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Results
Over the course of this three month project, Navedas Consulting provided training for five technicians to assist with initializing and servicing a new suite of software solutions and to provide service for the new applications as needed. The client employees also benefited from the education supplied by Navedas on the proper operation of the new software.
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Proven Ability:
Navedas has many proven records of ability to shift resources and scale to meet market demands for our projects using best-of-class processes and tools. Scalable Resources: Navedas is able to design and implement creative project management solutions by leveraging scaling and deploying experienced people and necessary equipment and resources to virtually any location within days.
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For more information on our Integration programs contact us today at sales@navedas.com
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