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Technical Support Services
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We focus on providing knowledge intensive support solutions that can be delivered remotely. We provide high quality, scalable and cost effective solution for outsourcing the technical and IT help desk functions. From our multiple technical service centers equipped with latest call center technology, the technology help desk group provides total support solutions for ISPs, OEMs, software companies and IT needs of companies.
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When you hire our services, you can be certain you are getting a reliable partner who will put agents on the telephone and answering your email that you will be proud of. We hire only the best people after a rigorous screening and then put them to work for you!
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Our technical support services features include:
24 x 7 integrated support through the telephone, email and chat
Intelligent knowledgebase FAQs and solutions database used for information and troubleshooting purposes
Service request management
- the logging,
- prioritization,
- tracking,
- research,
- resolution or dispatch/escalation and
- follow-up of help desk cases
Escalations procedure management through voice, paging, and e-mail
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We also know that when you are outsourcing technical support, you want to avoid being lost in a crowd of clients in a huge call center with high turnover. If you want the best solution for outsourced technical support, look no further. Finati’s Outsourced Technical Support Services is the best!
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The support provided is comprehensive and covers all major operating systems, desktop applications that run the office environment. Our support services allow clients to reduce their support cost by 60%.
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Our Approved Help Desk & Technical Support professionals specialize in:
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Level 1 Support
Level 2 Support
Level 3 Support
Hardware Support
Software Support
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Network Support
Virtual Help Desk
Systems Support
Troubleshooting
On-site Support
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Majority of our staff members are engineers with all necessary technical certifications and have gone through extensive training in IT skills required for customer support. We can provide you with shared representatives or support personnel dedicated full time to your products.
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For more information on our technical support services contact us today at sales@navedas.com
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