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Business Process Outsourcing
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We provide world-class, Call center, Technical helpdesk and back office services to its clients enabling them to focus on their core businesses. With a solutions-oriented approach, Navedas is committed to provide cost effective, SLA driven, high quality services from its state-of-the-art offshore call center facilities in India.
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Customer Interaction Services
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We believe that our success is driven by and depends on the success of our customers-partners. Customer service representatives at Navedas are trained to treat our client's customer as their own and are imparted with requisite process and product knowledge to excel. Navedas is committed to delivering the highest quality service and world-class customer management with every single contact.
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Our operating philosophy is to be the brand custodian of our client's brands and we understand the importance of call center in providing superior customer care. We are a company that has invested heavily in technology, processes, training, etc., but our continuous investment in people and innovation in people practices, sets our employees apart from the rest.
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We provide offshore call center services for the Business-to-Business and Business-to-Consumer markets on a 24X7 basis.
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We provides the following offshore call center services:
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Billing
Account management
Service Quality Management
Return material authorizations
Inbound sales
Collections/Call backs
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Back Office Services
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We provide various back office services that support its clients' businesses. This enables clients to concentrate on their key business competencies, while Navedas manages and operates the back office processes that may not be their core activities, but still are critical to their businesses. Our team consists of professionals with significant experience in a wide range of back office processes and is equipped with appropriate technology to ensure fast and accurate response to the processing requirements.
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We have complete understanding of the rules and regulatory framework prevailing in the major markets and have developed processes to ensure compliance. We have institutionalized methodologies and capability to automate processes to achieve higher productivity and quality.
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We provide the following back office services:
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Back Office services
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a. Fulfillment
Order management/ processing
Service provisioning
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b. Assurance
Client communication
Life time Account/Service management
Inventory management
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c. Billing
Account billing/Invoicing
Revenue assurance
Interconnect revenue assurance
Fraud management
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d. Account Services
Payroll Outsourcing
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To provide channel flexibility to the customer, our offshore call center supports a multitude of touch points. For this, it has state of the art technology infrastructure and employee talent to support the following channels:
Phone
E-mail
Web Chat
Self-help tools
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For more information on our Business process outsourcing services contact us today at sales@navedas.com
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