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Knowledge Process Outsourcing
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We provide Knowledge Process Outsourcing (KPO) Services to the Market Research (MR) and Business Intelligence (BI) domains.
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We offer core knowledge-based activities as Analysis, Data Processing and Reporting. Our Data Collection, Validation routines and Custom solutions ensure that you have a suitable service provider supporting in all stages of your project.
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We provide the flexibility in resource team according to your request in order to handle peak and off-peak periods. What you achieve is, Overall reduction in the cost of Data Processing and Analysis and the availability of a 24x7 support team to assist you in improving market competitiveness.
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Common Issues we address at Navedas:
Absorb Peak Load
Improve Time to market Access to Special Skills
Enhance Organizational Effectiveness
Run multiple customized processes in parallel
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We provide following types of services
Data Collection
Data Processing
Data Reporting
Custom KPO Services
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Data Collection:
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Survey programming is one of the key services that we offer. We have got professionals well trained to work on any complex projects on tools like FilemakerPro, ConfirmIT, Net-MR, QPSMR, Nebu, In2Quest.
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We guarantee that, our quality job delivered well within your timelines.
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Survey Programming
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You can outsource your Survey programming task to us. We are trained and certified on Industry leading survey software like ConfirmIT(FIRM), Net-MR(GMI), Dubinterviewer (Nebu) and also has resources with experience in In2Quest(SPSS) and FilemakerPro.
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We assure you a high quality in delivery and a Fast turnaround thats among the best in the industry. All of our clients vouch for our Quality and Speed of deliveries.
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Online Survey Hosting
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As a comprehensive technology service provider, We can host the surveys on platforms of your choice. We have dedicated servers and highly reliable leased lines that enhance the experience of the respondents.
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Verbatim Entries
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We can help you code verbatim entries using Ascribe, a leading tool from LanguageLogic.
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CATI Center
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We have an inhouse CATI facility manned by trained agents conducting surveys round the clock. (English only). The CATI center has auto dialing, predictive dialing and proactive dialing facilities, with voice recording and monitoring facilities in three modes (silent, coaching and barge-in).
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Data Processing:
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Data Cleaning
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Raw data is cleaned and validated to be used for further processing. The supported formats include ASCII flat files, MS Excel, Access DB, .cba files & other customized formats.
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Tabulation & Analysis
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Proprietary and Third Party tools like SPSS, QPSMR and Net-MR are used for data analysis and tabulation. The output format is based on your requirement and wherever necessary, our custom formatting options provide an easy interface with other tools and applications.
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Data Reporting:
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Online Reports
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We assist you in the generation, maintenance and delivery of reports. We have an in-house Creative Design Team that works with you to design reporting templates and components.
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Multiple Outputs
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We provide assistance in the creation of custom reporting components. Our report formats include Excel, Word, PDF and PPT.
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Report Automation
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Automation of chart creation and export to PowerPoint is done for regular omnibus surveys. After checking the output for quality, the output is delivered via mail or FTP.
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Custom Services:
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Software Services
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We combine Domain expertise and Technology skills to deliver efficient & reliable solutions to its clients. We have developed a wide range of applications to cater to the Market Research, Logistics, Healthcare and Retail industries.
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We handle migration projects across multiple platforms. We have also migrated Hierarchical and Relational databases in Mainframe to Relational databases on the PC Client/Server environment.
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Dialer Solutions
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With good domain knowledge of the market research CATI and Contact centers, assists you in the development and maintenance of Offline and mixed-mode Dialer solutions.
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The extensive Erlang/OTP-libraries in conjunction with our expertise in programming languages enable us to create solutions in a relatively fast and simple manner.
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For more information on our knowledge process outsourcing services contact us today at sales@navedas.com
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